Returns & Exchanges
At Kobo, we stand by the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original packaging with all included accessories and documentation.
Initiate Your Request
Log into your account and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Pack Your Device
Securely place the item in its original box, ensuring all cables, manuals, and protective inserts are included to avoid restocking fees.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it clearly to the outside of your package.
Receive Your Refund
Once our technicians inspect the device at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing